Data protection regulations on the use of the e.Web online portal service

Australia and New Zealand

Data Protection Notice


Bosch Solar Services GmbH (hereinafter "SEDE“ or "We“ or "Us") welcomes you to our internet pages and mobile applications (together also referred to as "Online Offers"). We thank you for your interest in our company and our products.




SEDE respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.



SEDE is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.


Our contact details are as follows: [full name of the seller, postal address, email address and further contact details following the legal notice].


Collection, processing and usage of personal data


Processed categories of data

The following categories of data are processed:

·         Communication data (e.g. name, telephone, e-mail, address, IP address)

·         Contractual master data (e.g. contractual relationships, contractual or pro-duct interest)

·         Client history

·         Contract accounting and payment data

·         Planning and regulation data

·         Transaction data

·         Provision of information (from third parties, e.g. credit reference agencies or from public directories)

·         Miscellaneous:




Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.


We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

Processing purposes and legal bases


We; as well as the service providers commissioned by us; process your personal data for the following processing purposes:


–         Resolving service disruptions as well as for security reasons.


(Legal bases: Fulfillment of our legal obligations within the scope of data security,  and justified interest in resolving service disruptions as well as in the protection of our offers).

–         Product or customer surveys by postal mail


(Legal basis: Justified interest in the improvement of products / services).


Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.



–         Product or customer surveys performed via email and/or telephone subject to your prior express consent.

(Legal basis: Consent).

Note: In case we involve a market research institute for the purpose of surveys, it shall only act based on our instructions and follow our directives.


–         Safeguarding and defending our rights.

(Legal basis: Justified interest on our part for safeguarding and defending our rights).


–         Sending an email or SMS/MMS newsletter subject to the recipient’s consent

(Legal basis: Consent).




If you wish to use or get access to benefits requiring to enter into the fulfillment of a contract, we request your registration. With your registration we collect personal data necessary for entering into the fulfillment of the contract (e.g. first name, last name, date of birth, email address, if applicable, details on the preferred payment method or on the account holder) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.


Log files


Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.


We save log files for a short period of time to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.


Log files are also used for analysis purposes (without the IP address or without the complete IP address). Also see module web analysis.


In log files, in particular the following information is saved:


–         IP address (internet protocol address) of the terminal device which is being used to access the Online Offer;


–         Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);


–         Name of the service provider which was used to access the Online Offer;


–         Name of the files or information accessed;


–         Date and time as well as duration of recalling the data;


–         Amount of data transferred;


–         Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);


–         http status code (e.g., “Request successful” or “File requested not found”).




This Online Offer is not meant for children under 16 years of age.



Data transfer



Data transfer to other controllers


Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal bases can be found in the Section - Purposes of Processing and Legal Bases. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.


Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.




Service providers (general)


We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply to the statutory provisions. Service providers may also be other Bosch group companies.


Payment service providers


We involve external payment service providers.


Depending on the type of payment method you choose during the ordering process, we transfer the data used for the processing of payments (e.g. bank account or credit card data) to the financial institution charged with the payment or to payment service providers commissioned by us. Sometimes, payment service providers also collect and process such data as controllers. In that case (payment service providers are data controllers) the data protection notice or privacy policy of the respective payment service provider applies.


Parcel announcements


For the announcement of your parcels, we transfer your email address and phone number within the scope of the fulfillment of the contractual obligations to:


[General Logistics Systems Germany GmbH & Co. OHG

Robert-Koch-Str. 46

55129 Mainz-Hechtsheim



This company processes data as a data controller.

Transfer to recipients outside the EEA


We might transfer personal data to recipients located outside the EEA into so-called third countries.


In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection (e.g. due to a decision of adequacy by the European Commission for the respective country or due to the agreement based on so-called EU model clauses with the recipient) or that you have consented to the transfer.


You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-to provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.


Credit assessments


We have a justified interest in performing the credit assessments set forth in this section for the purpose to protect ourselves from bad debts or investments. We might commission companies performing mathematical and statistical analysis to assess the risk of payment default and deliver, within the scope of what is allowed under law, information on the probability of payment defaults. For the assessment, address data may be used, but not exclusively.


In case the result of a credit assessment does not satisfy our requirements, we reserve the right to ask for an assured payment method (e.g. credit card) or to refuse to enter into a contract.


A credit assessment is based on automated decision-making. If you disagree with the result, you may submit your point of view in writing to be reviewed by a case handler. In addition, you are entitled to find out about the essential reasons supporting the decision of the respective service provider.


We have commissioned the following service providers with credit assessments:


Duration of storage; retention periods


Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a justified interest in storing the data (e.g. we might still have a justified interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

Cookie usage







Cookies are small text files that are saved on your computer when an Online Offer is accessed. In case you access this Online Offer another time, your browser sends the cookies' content back to the respective seller and, thus, allows the re-identification of the terminal device. Reading the cookies allows us to design our Online Offers optimally for you and makes it easier for you to use them.



Deactivation and deletion of cookies


When visiting our internet pages you will be asked in a cookie layer pop up whether you wish to allow the cookies which are set on our page or if you wish to deactivate them in the settings.


In case you decide to block cookies, an opt out cookie is set in your browser. This cookie exclusively serves the purpose of assigning your objection. Deactivating cookies may disable individual functions of our internet pages. Please note that an opt out cookie may, for technical reasons, only be set with the actual browser. In case you delete cookies or use a different browser or a different terminal device, you must opt out again.


The preference setting does not apply to cookies that are set during your visit on third party internet pages by other providers.


Your browser allows you to delete any cookies at all times. To do so, please consult your browser's help functions. This might, however, lead to individual functions no longer being available.


In addition, you could manage and deactivate the use of third party cookies on the following web page:


As we do not operate this website, we are not responsible and we are unable to influence the content and availability.

Overview of cookies used by us


In this section, please find an overview of the cookies we use.

Absolutely necessary cookies


Certain cookies are necessary to provide our Online Offers in a secure manner. This category includes, e.g.:


–         Cookies that identify or authenticate our users;


–         Cookies that temporarily save certain input of the user (e.g. content of a shopping cart or of an online form);


–         Cookies that store certain user preferences (e.g. search or language settings);


–         Cookies that store data to ensure a trouble-fee playback of video or audio content.


Usage of our mobile applications


In addition to our Online Offers, we offer mobile applications ("Apps"), which you can download to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device. This is subject to your prior express consent.

Data processing by App Store operators


We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as controller.




Newsletter with opt-in; Right of withdrawal


Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the Contact section.

External links


Our Online Offers may contain links to third party internet pages – by providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our supervision. We do not assume responsibility for the processing of personal data by third parties.



Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.


We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

User rights


To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.


Right to information and access:


You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.


Right to correction and deletion: 


You have the right to obtain the rectification of inaccurate personal data concerning yourself without undue delay from us. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.


This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).


Restriction of processing:


You have the right to demand for    – as far as statutory requirements are fulfilled – restriction of the processing of your data.


Objection to data processing:


You have the right to object to data processing by us at any time. We will no longer process the personal data unless we demonstrate compliance with legal requirements to provide provable reasons for the further processing which are beyond your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.


Objection to direct marketing:


Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.


Objection to data processing based on the legal basis of “justified interest”:


In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on a justified interest. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.


Withdrawal of consent:


In case you consented to the processing of your data, you have the right to revoke this consent with immediate effect. The legality of data processing prior to your revocation remains unchanged.

Data portability:


You are entitled to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – to demand that we transfer those data to a third party.

Right of complaint with supervisory authority:


You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:



Thüringer Landesbeauftragter für den Datenschutz und die Informationsfreiheit



Häßlerstraße 8 (4. Etage)
99096 Erfurt




Postal Address:


Postfach 900455
99107 Erfurt




Telefon: 0 361 / 57 311 29 00
Fax:        0 361 / 57 311 29 04

E-Mail: poststelle@datenschutz.thueringen.deChanges to the Data Protection Notice


We reserve the right to change our security and data protection measures if this is required due to technical development. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to change.



If you wish to contact us, please find us at the address stated in the "Controller" section.


To assert your rights, for data protection breaches as well as for suggestions and complaints regarding the processing of your personal data we recommend that you contact our group commissioner for data protection:



Matthias Goebel

Group Commissioner for Data Protection

Information Security and Privacy Bosch Group (C/ISP)

Robert Bosch GmbH

Kronenstrasse 20

70173 Stuttgart







Effective date: 2018.05.25


To assert your rights and to report data protection incidents, use the following link



Australia and New Zealand

This section provides you with an overview of how we handle your personal information.

Our comprehensive Privacy Policy can be accessed on our website under

Bosch is bound by the Australian Privacy Principles in the Australian Privacy Act 1988 and the Information Privacy Principles described in the New Zealand Privacy Act 1993.